Customer Service Officer

Department: Ice Creams

Title: Customer Service Officer

Location: Kakinada

Grade: 1A

MAIN JOB PURPOSE:

The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.

JOB SUMMARY (JOB DESCRIPTION)

• Minimum 2-5 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
• Achieve sales targets through personal selling (visiting market) and driving RS system.
• Analyse how to improve the competitive position in the market through improved customer service.
• Negotiate with his RS and develop his people on managing customers to obtain more business.
• Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
• Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
• Within budget limits for brand activities organize promotion activities in consultation with the superiors.

KEY REQUIREMENTS (EDUCATION, WORK EXPERIENCE & SKILLS)

• Required a Minimum Fulltime Graduation
• Minimum 2 years of Experience in Channel Sales.
• Excellent in ROI Calculations & RS Distribution Management
• Should be well-versed with RS appointment & Sales Planning
• Conducting promotional activities & execution
• Decent Communication in English and Local language is desired

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