CD MIS Officer

Unilever is currently hiring for: CD MIS Officer

Function: Customer Development
Reports to: General Manager/CD Head
Location: Addis Ababa, Ethiopia
Terms: Full-time, Local conditions apply

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

CATEGORY/FUNCTION INTRODUCTION

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. We are looking for candidates that would like to join this exciting journey with us. CBD owns the relationship with customers and the development of the Joint Business Plan with each customer. They are also responsible for delivering sustainable and profitable growth across all retail touchpoints. 

JOB PURPOSE

The CD MIS Officer ensures accurate and timely management of Customer Development data, reporting, and systems to support decision-making and drive business performance. This role focuses on data integrity, analytics, and enabling field teams with actionable insights.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Management Information Systems (MIS) & Data Management

• Maintain and update CD MIS systems and dashboards for sales performance tracking.

• Ensure data accuracy and compliance with reporting standards.

• Generate and analyze reports on sales, coverage, and RTM KPIs.

• Support on developing, maintaining, and optimizing company databases and reporting dashboards.

• Support CD Excellence initiatives by providing insights from MIS data.

• Collaborate with field teams and distributors to resolve data-related issues.

• Monitor TTS (Trade Terms Spend) compliance and provide monthly analysis.

• Assist in pricing and promotional data management.

• Conduct data analysis to identify trends, gaps, and opportunities across sales, operations, and performance metrics.

• Generate actionable insights and reports to support key business decisions and strategy formulation.

• Manage data governance, consistency, and alignment across systems.

• Support the automation of data collection and visualization through tools such as Power BI & Excel dashboards.

Operations Management

• Supporting the daily business operations to ensure smooth execution and alignment with company objectives.

• Support & facilitate the communication and workflow between departments and field operations.

• Support in identifying bottlenecks processes and drive efficiency improvements.

EXPERIENCE & QUALIFICATIONS

Minimum Requirements:

• Bachelor’s degree in Business, IT, or related field.

• 2-3 years of experience in data management or sales reporting.

• Proficiency in Excel and familiarity with BI tools (Power BI preferred).

Preferred:

• Experience in FMCG or Customer Development environment.

• Knowledge of database management and ERP systems.

SKILLS

• Data Management: Ability to handle large datasets accurately.

• Technical Proficiency: Excel, Power BI, and database tools.

• Analytical Ability: Convert data into actionable insights.

• Organizational Skills: Manage multiple reports and deadlines.

• Communication: Clear reporting and stakeholder engagement.

• Problem-Solving: Quick resolution of data discrepancies.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the customer and consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.