Global Fleet Commercial Administrator

Job Title: ​​Fleet Coordinator APAC

Location: UniOps Bangalore

Global Business Services/ Workplace Travel and Fleet Services.

Global Business Services (GBS) is Unilever’s core business operations engine which is responsible for ensuring business transformative solutions across its 08 services lines - Finance, Marketing, Customer Operations, Customer Development, Procurement, HR – People Experience, Legal, Workplace. Its plays a crucial role in Unilever’s GAP 2030 strategy by driving mission and vision that helps –

• To reduce complexity, release capacity and unleash technology.

• Re-imagining processes end-to-end, elevating them into global hubs, and powering them with technology.

• To work with best-in-class global partners.

• Our ambition isn’t limited to a numerical figure – we want to brighten the entire Unilever ecosystem.

The Workplace, Travel & Fleet Services organisation, a part of GBS, delivers the Fleet, Facilities Management, Building Projects, Travel and Agile (Workplace design standards) services for Unilever. Working with around 2000 + permanent employees and 1000+ supplier resources.

Workplace, Travel & Fleet Services vision is to energize our people to perform, enable our business to win and transform thereby making Unilever a great place to work.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are passionate to work in a high performing team, that delivers excellent employee/driver experience, working with internal stakeholders for different countries and top Fleet vendors in the industry,  then this role is just for you!

KEY ACCOUNTABILITIES

• Maintaining and reporting country fleet data and all vehicle activities in the Unilever Fleet Management System

• Manage the end to end vehicle process and all services associated, either for renewing an existing vehicle or for a new hired driver according to country fleet policy

• Purchase order creation, invoice management, IFRS 16 reporting

• Vehicle onboarding and disposal for both new and hired vehicles

• Ensuring legislative responsibilities are maintained and escalated where issues are found.   

• Daily Careline responsibilities for drivers via phone calls or email

• Deal with general enquiries and complaints

• Gather, input, validate and interpret data from various sources including core systems and excel providing support and guidance to Global Fleet team in relation to data and reporting requirements

• Being the point of contact for internal customer (drivers and Workplace Service Delivery teams) about queries and requests

• Assist and support the Fleet Hub Manager where necessary

• Update and maintain spreadsheets, reports and trackers with a high degree of accuracy

• Work collaboratively with colleagues to ensure tasks are fulfilled within agreed timelines

• Supporting the team with ad-hoc administrative tasks

• Task execution / queries handling/ reporting etc..

EXPERIENCE AND QUALIFICATIONS REQUIRED:

• Experience in fleet management ~5- 7 years, depends on the previous experience and fleet size.

• Fleet market and industry knowledge:

  • Candidate should be able to explain how the fleet ordering of leased and owned vehicle should work (with additional discount’s and bonus claims).

  • Have information about the key OEM’s suppliers within the specific region and lessors.

• Knowledge of Road legislation, Road traffic and Health and Safety Regulations and hazard reporting

• Experience of working in a similar role

• Clear communication skills in English, with focus on attention to detail

• Fleet management/Lessor representative, administration background (Desirable)

Skills

• Finance Acumen

• Excellent customer attitude

• Work on your own initiative, proactive approach with a positive attitude

• Excellent attention to detail, proficient in the use of excel and core systems

• Ability to consistently work towards set objectives and tight deadlines

• Excellent communication skills both verbal and written to ensure that successful relationships are established and maintained

• Stakeholders’ management

• Problems solving quickly and effectively

• Language skills to communicate fluently in English and other languages desirable

KEY INTERFACES

• Global Fleet & HUB Services Team.  

• Service Delivery Directors and Managers. 

• Procurement & Legal, Vendor Management Office. 

• Internal Safety & Security, Sustainability teams. 

• Traveller, Fleet & Booker community. 

• Communication, IT, HR, Data Analytics and Finance Business Partners. 

• Key service providers and preferred partners (Lease Management Companies, Fleet OEMs).