Customer Development Operations Supervisor

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

The core purpose of the Customer Service Specialist role is to manage the service Unilever delivers to key customers, ensuring that every time their customer(s) deals with Unilever it is a positive experience and the perception of Unilever held by our key customers therefore continually improves.

What Will Your Main Responsibilities Be

1. Drive volume growth achievement by translating country level category plans into implementable brand / SKU level, channel-wise/Customer action plans.
2. Deliver T/O at Country Level
3. Ensure implementation and adherence to all elements of Category Channel Strategy
- Market input into the creation of Channel Strategies
- Implementation of channel strategies
- Receive Score card feedback and ensure corrective action
4. To provide a robust value added interface between Category Managers and Channel Managers, by taking on the accountability of the following functions –
- Forecasting
- Activity planning and cycle brief by channel (Trade, local schemes)
- Support Budget management
- MIS interpretation (In-depth analysis of SIS and Retail Audit)??
- Track and monitor implementation of all activities (Ours and Competitors)
- Plan, rollout and track innovations.
5.Own and Lead country CM activity including management of budgets and drive objectives connected with brand/Customer JTBD
- Develop local activations based on local shopper need and customer calendar theme.
- Ensure OTIF implementation of all designated activation (Local /Central)
- Coordinate/Negotiate and selection of support servicers connected with activation (Production/Promoter/Prize etc)
- Develop store thumb print , channel/category blue print with the support of regional team.
- Drive Joint business plans with key stake holders. (Gold customers)
6. Own and lead all trade category related projects including Perfect Store, CATMAN and other special projects.
- Responsible to deliver the objectives for Perfect Store for the country.
- Train and develop filed personal capabilities to be well align with PS agenda.
- Filed coaching and creating mindset for field personal for PS changes and development.

Experiences & Qualifications

WHAT YOU WILL NEED TO SUCCEED

• Bachelor's degree in business administration
• Experience in FMCG/Distributor operation preferably in Trade Marketing
• Interpersonal skills required
• Purpose & Service
• Personal Mastery
• Agility
• Business Acumen
• Talent Catalyst
• Consumer Love
• Passion for High Performance

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.