Commercial Excellence Lead

JOB PURPOSE

You will be the Subject Matter Expert of CBD related iOps processes and tools, and responsible for driving and executing digital transformation initiatives with the CBD organization. You will collaborate closely with CD Team and Integrated Operations, leading efforts to leverage interconnections between the functions, enhance and optimize business planning and executional /operational activities End-to-End, which drives efficiency and revenue growth. The key technologies include TPM and Sonar, but you also need to understand how FEU and SAP are interconnected with these CD tools.  

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

You will be responsible for strengthening and maintaining the efficient co-operation between CBD and Business Operations, partnering with the global iOps GTM Tech and Process teams (TPM and Sonar team, CoE, PPDN), CBD, CSP, CD Finance, Customer Experience team and Customer Planner Team Lead in Genpact organization. This role works closely with these teams to ensure that CBD planning process and best practices are implemented and supported by tech. 

WHAT WILL YOU DO

• Understand current CBD business processes & connected operational processes to drive change in the organization through adoption and usage of technology. 

• Partner with cross-functional teams to ensure the roadmap for technology and process aligns with CBD and CO goals and priorities; ensure alignment on change management and comms as appropriate. 

• Lead cross-functional market project team to land continuous improvement of CBD technologies and processes, ensures that all affected functions / roles are represented in squad. 

• Partner with Head of CD to align on training needs, best practice compliance, field feedback for CR prioritization, CBD communications. 

• Partner with iOps Centre of Excellence, First Point of Contact in market related to global continuous improvement initiatives in CD area. 

• Use effective storytelling to influence local and global key stakeholders; drive alignment on priorities, inform on status and leverage when help is needed. 

• Adopt think outside of the box mentality; be willing to find creative solutions to complex problems. 

• Business metrics and Key Performance Indicators, managing Genpact performance: support CO Head with key findings with regards to Genpact performance monthly.

KEY RESPONSIBILITIES

• Lead Digital Transformation Initiatives: Drive digital transformation initiatives within the CBD, including the adoption of digital sales tools, automation technologies, and analytics platforms. Work closely with cross functional teams to ensure successful implementation. 

• Sales Process Optimization: Analyze existing sales processes and workflows to identify areas for improvement. Understand the current inefficiencies in the CBD related E2E iOPS processes, and identify continuous improvement projects with the aim of improving operational excellence. 

• Data-driven Decision Making: Implement KPIs and metrics to measure the effectiveness of digital initiatives. Monitor & continuously improve processes by participating in integrated operations performance KPI improvement initiatives together with Customer Operation Head, Genpact operations and PPDN, as market SME. 

• Change Management and Training: Lead change management efforts to ensure smooth adoption of digital tools and processes within the CD team. Provide training and support to CD personnel to maximize utilization and proficiency with digital technologies. 

SKILLS / EXPERIENCE

• ​ Say ‘No’ to silo mentality & ‘Yes’ to design thinking, as You will be an E2E function agnostic integrator. 

• Experience in sales operations, sales management, or related roles to be able to support efficiency of all roles / parties. 

• Strong understanding of (or at least strong interest in) digital technologies, automation, analytics tools, desire to learn about different data driven systems and how they function together. 

• Advanced financial knowledge, P&L understanding, budget management. 

• Excellent leadership and communication skills, with the ability to influence stakeholders at all levels of the organization. 

• Ability to work effectively in both independent and diverse multi-task team environment. 

• Programme / project management experience. 

• Experience in working with teams and across a diverse mixture of cultures. 

• Strong English language skills written and spoken. 

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way. 

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better. 

• Critical SOL (Standards of Leadership) Behaviors

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions. 

• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience. 

• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers. 

• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. 

• AGILITY: Explores the world around them, continually learning and developing their skills. 

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.   

ARE YOU INTERESTED?

Please apply via this portal as e-mail applications will not be processed. By applying to this role, you are confirming that you have informed your Line Manager and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions. 

By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.

A Unilever é uma organização comprometida com equidade, inclusão e diversidade para impulsionar nossos resultados de negócios e criar um futuro melhor, a cada dia, para nossos diversos funcionários, consumidores globais, parceiros e comunidades. Acreditamos que uma força de trabalho diversificada nos permite igualar nossas ambições de crescimento e impulsionar a inclusão em todo o negócio. Na Unilever estamos interessados em cada indivíduo trazendo seu "Eu como um todo" para o trabalho e isso inclui você! Assim, se você precisar de algum suporte ou requisitos de acesso, nós o encorajamos a nos aconselhar no momento de sua inscrição para que possamos apoiá-lo através de sua jornada de recrutamento.