Head of Clinical Excellence, Quality, and Compliance

Work Level:  2C

Reports to: Chief Health & Wellbeing Officer

Scope: Global

Location: Open globally

Terms & Conditions: Full time

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. 

Unilever provides Global Health & Wellbeing (GHW) services to its entire workforce. The GHW function is crucial in ensuring the health protection, promotion, and wellbeing of the Unilever family. Unilever operates a hybrid occupational health model with both outsourced and in-house clinicians, specialists, and administrators.

The role has responsibility for driving continuous improvement in occupational health and whole-person health across Unilever globally, aligning with Unilever’s strategic goals to showcase tangible benefits to the business, including enhanced productivity and cost efficiency. The person in this role has responsibility to develop and execute service lines and service delivery models that are legally compliant, risk-based, data-driven, comprehensive, aligned with evidence-based standards of quality and compliance, and that are integrated with all operating requirements across Unilever functions and stakeholder teams.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Develop and implement global occupational health strategies and programs
• Develop occupational health policies, standards, procedures and guidelines.
• Lead global occupational health teams and collaborate with other functions such as HR, SHE, Legal, Workplace Services, Security, Finance, Business Operations, and Procurement.
• Ensure compliance with global occupational health regulations and standards.
• Monitor and report on key health metrics and KPIs.
• Drive initiatives to enhance occupational health, whole-person health, and health-related productivity.
• Ensure geography operations leads and clinical Leads stay abreast of and compliant with Occupational Health regulations and requirements for delivery of all service lines.
• Lead the internal audit team to identify quality and/or compliance gaps, along with the development and execution of corrective, correction, and prevention actions.
• Act as first-line corporate center clinical escalation point.
• Design and deploy clinical skills and roles assurance and development pathways for all clinical teams.
• Collaborate with Head of Digital Health & Outcomes Research to address occupational health research needs and opportunities.
•  Monitor, interpret, and assess existing and emerging global occupational health trends and public health threats to determine operational impact and design, develop, and integrate occupational health strategy and programs to mitigate impact.
• Support as clinical lead/advisor for geographies without clinical lead roles

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Medical doctor degree (MD, MBBS, or MBCHB).
• Master’s degree in occupational medicine.
• Master’s degree in occupational health.
• Postgraduate qualification in Safety.
• 20+ years of experience in occupational health management with at least 10 years in regional and/or international roles.
• Certified ISO lead auditor in occupational health and information security.
• Demonstrated experience in driving change in large matrixed environment.
• Experience prioritizing and managing multiple projects concurrently.

Skills

• Excellent clinical knowledge and experience.
• Excellent systems and process thinking skills and Lean Six Sigma experience.
• Business awareness, understanding the broader context in which Global Health and wellbeing has an impact on employees and overall business performance.
• Excellent leadership, interpersonal, and networking skills.
• Excellent organizational and administration skills.
• Ability to work effectively under pressure and under compressed timelines.
• Strong analytical, decision-making and problem-solving skills.
• Strong strategic thinking and planning skills.
• Ability to work collaboratively with cross-functional teams.
• Strong knowledge of global health and safety regulations.

Leadership

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

• Critical SOL (Standards of Leadership) Behaviors
  • PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
  • PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
  • TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
  • BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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