Morocco MT Customer Facing Specialist

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are passionate about delivering exceptional customer experiences, skilled in building strong relationships, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Centralize the relationship with the customers in the order to cash process:

• Initiate with HUB  the process of customer’s order creation  
• Review and provide information about the situation of their orders, delivery, and invoice data
• Inform the customer of the out of stock that affects the orders
• Review and provide information about escalated logistics claims.
• Maintain a record of the most common issues and problems and their soltion status, tracking service level mesures and collaborate with supply chain to drive improvement.

Master Data

• Communicate master data updates and changes from customer and CD.
• Maintain master file alignment with customer systems (product, promo, barcode changes...etc.)

Order Management

• Monitor that customer place the orders according to the agreed plans

Returns & Refusals

• Analyze the return orders, provide loss reasons, and work on reduce the returns requests.
• Coordinate with the Stock Management Specialist or Logistics Teams for stock allocation and  urgent delivery issues
• Claims resolution communication to customer.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Bachelor's degree in supply chain  
• 1-2 years of experience in Supply Chain/Planning/Logistics/Co-packing/Customer Service
• FMCG/Industrial background is a plus
  

Skills

• Strong communication skills
• Innovative, Organized, and has strong follow up skills
• Applicant should have a strong analytical skill, focusing on details and capability to manage huge amount of data with accuracy, drive the digitalization agenda and automating manual reports

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.