Customer Service Officer

ABOUTUNILEVER:

Bepartoftheworld’smostsuccessful,purpose-ledbusiness.Workwithbrandsthatarewell- lovedaroundtheworld,thatimprovethelivesofourconsumersandthecommunitiesaround us.Wepromoteinnovation,bigandsmall,tomakeourbusinesswinandgrow;andwebelieve inbusinessasaforceforgood.Unleashyourcuriosity,challengeideasanddisruptprocesses; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorshipandinspiration,soyoucanbeatyourbest.Everyday,nineoutoftenIndianhouseholdsuseourproductstofeelgood,lookgoodandgetmoreoutoflife–givingusaunique opportunitytobuildabrighterfuture.

Everyindividualherecanbringtheirpurposetolifethroughtheirwork.Joinusandyou’llbe surroundedbyinspiringleadersandsupportivepeers.Amongthem,you’llchannelyour purpose,bringfreshideastothetable,andsimplybeyou.Asyouworktomakearealimpacton thebusinessandtheworld,we’llworktohelpyoubecomeabetteryou.

Location: Coimbatore

Function:IceCreams

HereishowyourdayatUnileverwouldlooklike:

MAIN JOB PURPOSE:

TheCustomer Service Officer wouldberequiredtodrivesalesanddistributionforthecompany products and manage his allocated territory and the customer.

JOBSUMMARY(JOBDESCRIPTION)

• Minimum3+yearsofexperienceinGeneralTrade,ChannelSalesexperience,ROI calculations and distributor handling.
• Achievesalestargetsthroughpersonalselling(visitingmarket)anddrivingRSsystem.
• Analysehowtoimprovethecompetitivepositioninthemarketthroughimproved customer service.
• NegotiatewithhisRSanddevelophispeopleonmanagingcustomerstoobtainmore business.
• Monitorcloselythecompetitiveactivitiesandprovidefeedbacktothebranchon appropriateactionthatthecompanyneedstotaketocountersuchactivities.
• MonitorsystematicallytheperformanceoftheRSandRS'ssalesteamandtake correctiveaction(infrastructuregaps).
• Withinbudgetlimitsforbrandactivitiesorganizepromotionactivitiesinconsultation with the superiors.

KEY REQUIREMENTS (EDUCATION, WORK EXPERIENCE s SKILLS)

• RequiredaMinimumFulltimeGraduation
• Minimum2yearsofExperienceinChannelSales.
• ExcellentinROICalculationsCRSDistributionManagement
• Shouldbewell-versedwithRSappointmentCSalesPlanning
• ConductingpromotionalactivitiesCexecution
• DecentCommunicationinEnglishandLocallanguageisdesired