About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
Category/Function Introduction
Customer Development team is a pillor of Customer Development mainly responsible for end-to-end planning & execution of beauty & personal care category within brick & click channel.
Job Purpose
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are willing to lead and drive omni channel sales with category and customer focus to make our brands available and visible online,then this role is just for you!
What will your main responsibilities be
Drive a cohesive, customer centric ecosystem to optimizebrick-and-clickavailability of Unilever brands to deliver seamless shopper experience and maximize sales.E.g.Customers: Carrefour, Lulu, Union COOPs, Boots, Watsons.
What you need to succeed
1. Omnichannel Strategy & Execution
- Develop and implement strategies to integrate online and offline sales channels.
- Ensure consistent brand messaging and promotions across all platforms (e-commerce, retail, social media, etc.).
- Monitor market trends and competitor activities to adjust strategies accordingly.
-Make sure content management is best in class
2. Sales & Performance Management
- Track and analyze sales performance across all channels (marketplaces, D2C, retail, etc.).
- Achieve planned month on month sales plan
- Identify growth opportunities and optimize underperforming channels.
- Work with offline sales and marketing teams to drive promotions and campaigns.
3. E-Commerce & Marketplace Management
- Oversee product listings, pricing, and promotions on key platforms
- Ensure inventory synchronization across online and offline channels to prevent stockouts.
- Collaborate with digital marketing teams to enhance visibility and conversions.
- Responsible for End-to-end E-merchandising
4. Retail & Modern Trade Coordination
- Work with offline sales teams to align promotions and inventory with digital strategies.
- Train retail staff on omnichannel initiatives (click-and-collect, in-store digital kiosks, etc.).
- Monitor in-store digital touchpoints (QR codes, self-checkout integrations).
5. Customer Experience & Data Analytics
- Ensure a seamless customer journey across all touchpoints.
- Use data analytics (Google Analytics, CRM, sales reports) to measure performance and recommend improvements.
- Address customer complaints related to omnichannel experiences.
6. Cross-Functional Collaboration
- Coordinate with supply chain, logistics, and IT teams to ensure smooth operations.
- Partner with marketing for digital campaigns, loyalty programs, and influencer collaborations.
- Liaise with third-party vendors if required.
Key Performance Indicators (KPIs)
- Sales growth across digital & online channel for key customers
- Customer retention & satisfaction rates.
- Inventory accuracy & order fulfillment efficiency.
- Ecom market shares & conversion rates.
Experiences & Qualifications
<- Education: Bachelor’s degree in business, Marketing, E-Commerce, or related field.
- Experience: * 2+ years in omnichannel sales, e-commerce (FMCG preferred).
- Technical Skills:
- Proficiency in e-commerce platforms. E.g. KWERY, Dunhumby
- MS:Power BI, Excel, Powerpoint, EPOS
Skills
Strong leadership, team management & Cross functional collaboration.
Analytical & problem-solving mindset.
Excellent communication & stakeholder management.
Leadership
Energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
Focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
Critical SOL (Standards of Leadership) Behaviors
PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
AGILITY: Explores the world around them, continually learning and developing their skills.
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Conteúdo Relacionado
Entre em contato com a gente
Estamos sempre nos conectando com aquelas pessoas que compartilham o interesse de construir um futuro sustentável.
Contate-nos
Entre em contato com a Unilever e equipes especializadas em nossa sede, ou encontre contatos em todo o mundo.
Contate-nos