Assistant Manager Workplace Experience & Operations  

Unilever is currently hiring for an Assistant Manager Workplace Experience & Operations

Function: HR
Work Level:  WL1
Reports to:Manager Employee Experience
Location:Lahore Office

Terms & Conditions: Full Time

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Our Uniops team is embarking on an exciting journey as this role is responsible for leading the Workplace Services strategy and execution and be accountable for the day to day delivery of Workplace Services in line with established service levels and service line strategy. The services scope of this role includes primarily Facilities Management and in house FM Contractor management (both soft and technical services but excluding technical services inside the production areas of our Sourcing Unit (SC). The services scope will also include some activities across the other Workplace Services areas (Real Estate, Travel & Fleet, Project and Agile Working).

If you are a self-starter that can effectively lead a team, have focus on relationship building skills, ability to drive performance leading to success of 3rd party suppliers, and drive change in the workplace environment effectively while balancing sensitivities and local nuances, then we would love to hear from you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Be accountable for day-to-day service deliveryin line with established service levels, whether provided by a third party or in house by Unilever.

• Lead Regional Workplace services and service delivery with the help of a team of 2 people

• Manage day to day operations and several service providers for facility management, cleaning services, and fleet/pick up services.

• Partnering with business leaders in providing the best workplace experiences and operations 

• Set up the strategy for all in-house FM contractors and services provider and monitor their service delivery level.

• Align safety operations with the safety team to ensure smooth execution 

• Ensuring all company governance and controls in all Workplace related processes. 

• Budget ownerfor the regional budgetin line with the business needs

• Negotiating all cost structure with in-house contractor and services provider and aligning with procurement for crafting the business agreement in yearly basis

• Driving workplace related change initiatives through communication with employees 

• Facilitate regular performance reviews with service providers and/or insourced operations teams with geography leadership teams, holding both the supplier(s) and the client accountable for their part in successful delivery.

• Build and maintain positive working relationship with service providers and other key stakeholders.

• Support to manage all international visitors and their visa process. 

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Min 4 years’ experience working in General Affair, Facility management, and/or relevant industry/experiences, preferably in FMCG/Manufacturing.

• Led capability initiatives to create and lead internal & external team (in house contractor and services provider)

Skills

• Stakeholder management of third-party service providers

• Managing insourced operations team.

• Engagement with key senior level stakeholders along with proven ability to influence and manage relationships with those stakeholders.

• Project Management

• Change Management

• Cost Control and Budgeting

• Strong communicator proven with fluent oral and written communication skills 

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

• CONSUMER LOVE: Always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

• AGILITY: Explores the world around them, continually learning and developing their skills.