D-commerce D&T Product Owner

Please Note: The deadline for applying is 23.59 the day before the job posting end date.

Job Title: D-commerce D&T Product Owner

Business Function: Global dCom

Location:100VE

Work-Level: 2C

Background

For Unilever to remain competitive in the future, the business needs to continue its path to become data intelligent. The dCommerce Analytics Hub is responsible for building data, data science and analytics as a core capability to help the business become data intelligent and drive business and organization performance.  The team will deliver advanced products at scale and work closely with the market teams to ensure that decisions in Unilever are augmented with insight & recommendations wherever possible.

There are five major themes to the Digital and Technology strategy:

Deliver Intelligent systems at scale. Powering Business (cross-functional) and Customer Development area through data and analytics. Building out the right applications to enable business teams to move faster, with more accurate and future-looking decisions leveraging Big Data & Data Science Winning disproportionately in the Market. We believe that the best way to move the needle for Unilever in Analytics is to work with leading geographies to create analytics products that make a significant impact on our business Drive Unilever to assisted and predictive decision-making. The future is about assisted decision-making with machines (AI/Cognitive Computing/Machine Learning) unlocking the insights from a vast deluge of consumer, customer & internal data, and presenting this in a way that is simple for our teams. Make data a true asset. Better data and data science access for every part of Unilever, across the 3 data frameworks (Connectivity, Growth, Continuous Improvement) and leading through the Enterprise Data Executive. World-class Information: One Version of the Facts. Continued excellence in the delivery of diagnostics and insights to focus attention when and where it matters with a focus on Big Bets, Strategic Initiatives and Leadership team reporting.

This role is part of the global dCom, which is tasked to deliver maximum value from data to drive business and organization performance within each respective market.

Digital and Technology Product Owner in D-commerce is responsible for defining, prioritizing, and managing the product backlog for digital products, ensuring they align with business goals and customer needs. This role involves close collaboration with stakeholders (across Business Groups and markets), development teams, and UX designers to deliver a high-quality e-commerce experience. The Product Owner acts as the voice of the customer, translating business needs into actionable user stories and driving the product vision forward.

JOB PURPOSE

(A concise statement setting out the main purpose and objectives of the job)

Expected Work

This role seeks for an experienced e-commerce analytics professional to help innovate, drive and deploy key analytics capabilities to support our Digital Commerce business stakeholders. You will be expected to drive the following key thrusts:

Work with stakeholders to understand business needs and define vision & strategy Build Digital & Technology products for E-commerce, D2C and Social commerce Lead the design, architecture and methodology for capabilities to scale across the globe  Deploy D-comm capabilities across Content, Media, Performance & Execution, Digital Shelf etc. Enable business impact and deliver the D-comm impact ambitions Setup regional squads/communities to deliver insights using the products for business actions

The ideal candidate is a customer-obsessed, data-driven individual with a passion for creating seamless and innovative online shopping experiences. You will be the vital link between our business goals, technology teams, and end-users, responsible for defining the product vision, managing the product backlog, and delivering features that drive customer satisfaction, conversion, and revenue growth.

RESPONSIBILITIES

(Describe the decisions this role is accountable for and the responsibilities/deliverables expected)

Product Vision & Strategy:

• Develop and articulate a clear product vision and long-term strategy for our D-commerce platform, aligned with overall business objectives and market trends.
• Conduct market research, competitive analysis, and customer journey mapping to identify new opportunities and user pain points.
• Define and track Key Performance Indicators (KPIs) and success metrics to measure product performance and inform strategic decisions.

Backlog Management & Prioritization:

• Own, maintain, and prioritize the product backlog based on business value, technical feasibility, and customer impact.
• Translate product strategy into detailed user stories, acceptance criteria, and technical requirements for the development team.
• Collaborate with stakeholders across marketing, sales, operations, and customer service to gather requirements and ensure alignment.

Agile Development & Execution:

• Serve as the primary point of contact for the Agile/Scrum development team, participating in all ceremonies (sprint planning, daily stand-ups, sprint reviews, and retrospectives).
• Work closely with UX/UI designers to create intuitive and engaging user interfaces and workflows.
• Ensure the development team has a clear understanding of the product requirements and priorities, clarifying questions and removing roadblocks.
• Accept completed user stories, verifying that they meet the defined acceptance criteria and quality standards.

Executive Stakeholder Management & Influence:

• Build and maintain strong relationships with senior leadership and key stakeholders across the organization, acting as a trusted advisor on all things D-commerce.
• Masterfully communicate the product vision, strategy, and progress, tailoring the message to various audiences from the development team to the executive suite.
• Lead cross-functional steering committees to ensure alignment and secure buy-in for major product initiatives.

ALL ABOUT YOU

(Detail essential and desirable experience)

Relevant Experience:

• 15+ years of experience in Digital, Technology or Analytics products
• 10+ years of experience in eCommerce related roles with Pureplay platforms/retailer, Consumer Goods, Tech platforms or Consulting   
• Direct experience with e-commerce or D-commerce platforms (e.g., Shopify Plus, Magento/Adobe Commerce, BigCommerce, or a custom-built solution).
• Proven track record of defining product strategy and successfully launching and scaling large-scale digital products from concept to launch.
• Exceptional business acumen and strategic thinking skills, with a natural ability to connect customer needs to business outcomes.
• Superior communication, presentation, and negotiation skills, with proven experience influencing C-level stakeholders.

NOTES

Please apply via this portal as e-mail applications may not be processed and include your Future Fit Plan if possible.

By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.   

Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner Kelly Bishop on Kelly.Bishop@unilever.com

What we offer

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com).

Location

In June 2020 we announced our plan to consolidate a number of Unilever’s offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment (“100VE”) until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded, your normal place of work as set out in the enclosed Statement of Terms & Conditions will be 100VE. You agree that on the conclusion of the consultation your place of work will be 100VE or 100VE until early 2025 and then Kingston-upon-Thames ("the locations") and you will be notified of which of the locations will be your place of work after that consultation ends.

Relocation to the UK

Please be aware if you are applying for this role from outside the UK, if successful, your application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer. This means any relocation costs must be self-funded with the potential to reclaim some specific pre-approved expenses up to £5,000. Please speak to your Talent Partner if you have any questions.