Local Deployment Analyst

Reports to: Local Deployment Manager

Location: Egypt

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.

The purpose of the Local Deployment Analyst is to successfully enable the delivery of technical products and services locally. The Local Deployment Analyst will support the Local Deployment Lead and Manager to ensure the products and/or services provided exceed the expectations of the customer and you will act as the go-to-person to provide hands on technical expertise, support and escalation when needed.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Relationship Management:

• Maintain strong relationships with the Technical Teams and the Customer, acting as a primary point of contact within the region for IT service-related deployment and support.
• Understand the customer needs, expectations and objectives to ensure that service deployment and delivery aligns with requirements.

Service Delivery Planning:

• Understand the deployments and delivery plans, and support the roll-out of these Product deployments.

Cross-Functional Collaboration:

• Work closely with the Manager and Lead alongside Product and Engineering Teams to support and ensure a seamless and coordinated delivery process.

Issue Resolution and Escalation:

• Provide support to end users and customers utilising our technology and products.
• Address and resolve issues promptly, collaborating with teams to identify rot causes and implement corrective actions.
• Escalate critical issues to the Local Deployment Lead and/or Manager, Technical Teams or relevant Stakeholders as needed, providing clear communication and proposed solutions.

Risk Management:

• Identify and assess potential risks to service delivery timelines and quality.

Customer Satisfaction:

• Monitor customer satisfaction in alignment with Product and Technology Teams to ensure customer needs and expectations are maintained.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

Required:

• Strong functional IT knowledge, preferably within a FMCG organisation.
• Region specific knowledge surrounding the deployment and operation of IT services.
• Strong customer service, interpersonal and communication skills.

Preferred:

• Relevant certifications such as PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library) or other technical certifications.

Skills

• Problem Solving
• Collaboration
• Change Management
• IT Service Management
• User Experience
• Risk Management

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.