People Operations Specialist- Italian Speaker

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across Italy. Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE:

As a People Operations Specialist, your role involves managing various aspects of an employee’s journey within the organization. Here are the key responsibilities:

Service Management:

• Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery
• Validate proper approvals
• Verify documents versus request
• Ensure no breach tickets
• Follow up on suspended tickets
• Ensure high CSAT
• Resolve tickets with proper quality standards
• manage incident escalations
• Ensure IT support tickets

Employee Records Management:

• Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders
• Conduct monthly validations before monthly closing, ensuring data quality across linked systems.to ensure correct reflection and prevent erroneous payments
• Return to Work Coordination by ensuring the actual return to work date is set for the first working day following the leave period
• Fill and validate mass upload templates with necessary employee details for mass data requests

Bonus Plan Administration:

• Maintain precise bonus plans for the Annual Pay Review (APR) process.
• Collaborate with finance and HR teams to ensure alignment.

Reporting and Audits:

• Generate reports for stakeholders based on their requirements.
• Support internal and external audits by providing HR system data.

Stakeholder Interaction:

• Engage with senior stakeholders to address HR-related matters.
• Notify relevant stakeholders with each month’s moves & changes
• Foster positive relationships and effective communication.

Process Simplification and Data Accuracy:

• Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
• Drive process simplification within HR operations.
• Promote data-based decision-making by ensuring accurate HR data management.

Document Handling and Compliance:

• Manage the JML process, including creating contracts, promotions, and salary increase letters.
• Securely handle documentation and comply with data security (GDPR) requirements.

Global Mobility Support:

• Validate visa and Right to Work (RTW) documents during global employee moves.

Accuracy and Compliance Audits:

• Conduct regular audits to maintain data accuracy and compliance within the HR team.

Vendor Management:

• Onboard vendors to comply with policies and procedures.
• Reactivate vendors accounts to ensure timely processing
• Create Purchase Orders for 3rd party services & accept triggers for receiving goods and services.
• Initiate Urgent & one-time payments to fulfil any Purchase Order’s need.

Benefits Administration:

• Ensure accurate and timely transaction processing across various local platforms

In summary, your role as a People Operation Specialist is pivotal in ensuring smooth HR operations, supporting employees, and maintaining accurate records across systems.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Bachelor’s degree in Human Resources or related Business degree from an accredited university or college
• English & German Fluency
• Ability to adapt to changing markets
• Ability to work independently as well as a collaborative team player
• Genuine interest in new technologies and tools, and tech savvy 
• Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner
• . Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
• . Ability to work professionally & proactively with a remote client base Workday knowledge is a plus

Skills

• Purpose-Driven Mindset
• Data Literacy and Technology Skills
• Communication and Stakeholder Management
• Attention to Compliance and Legal Requirements
• Problem-Solving and Process Improvement
• Empathy and Employee-Centric Approach
• Attention to details & analytical Skills

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

A Unilever é uma organização comprometida com equidade, inclusão e diversidade para impulsionar nossos resultados de negócios e criar um futuro melhor, a cada dia, para nossos diversos funcionários, consumidores globais, parceiros e comunidades. Acreditamos que uma força de trabalho diversificada nos permite igualar nossas ambições de crescimento e impulsionar a inclusão em todo o negócio. Na Unilever estamos interessados em cada indivíduo trazendo seu "Eu como um todo" para o trabalho e isso inclui você! Assim, se você precisar de algum suporte ou requisitos de acesso, nós o encorajamos a nos aconselhar no momento de sua inscrição para que possamos apoiá-lo através de sua jornada de recrutamento.