Job Purpose
Unileveristheplacewhereyoucanbringyourpurposetolifewiththeworkthatyoudo–creatinga betterbusinessandabetterworld.IfyouareResponsibleformaintainingemployeerecordsand creatingalldocumentsthroughouttheentireemployeelifecycle(JML),whiledevelopingsolid relationshipswithkeystakeholderstomaintainoperationalperformanceacrossregion.
ResponsibilitiesarecarriedoutinstrictadherencetotheagreedservicecatalogandSLAs,under thedirectsupervisionoftheteamleader. Thenthisroleisjustforyou!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE:
AsaPeopleOperationsSpecialist,yourroleinvolvesmanagingvariousaspectsofanemployee’s journeywithintheorganization.Herearethekeyresponsibilities:
ServiceManagement:
ActivelyoverseeandresolveHR-relatedtickets,prioritizingefficientandaccurateservice delivery
Validateproperapprovals
Verifydocumentsversusrequest
Ensurenobreachtickets
Follow up on suspended tickets
EnsurehighCSAT
Resolveticketswithproperqualitystandards
manageincidentescalations
EnsureITsupporttickets
EmployeeRecordsManagement:
Maintainandupdateemployeerecordsthroughouttheemployeelifecyclewhileresolving system issues with relevant stakeholders
Conductmonthlyvalidationsbeforemonthlyclosing,ensuringdataqualityacrosslinked systems.toensurecorrectreflectionandpreventerroneouspayments
ReturntoWorkCoordinationbyensuringtheactualreturntoworkdateissetforthefirst working day following the leave period
Fillandvalidatemassuploadtemplateswithnecessaryemployeedetailsformassdata requests
Bonus Plan Administration:
MaintainprecisebonusplansfortheAnnualPayReview(APR)process.
CollaboratewithfinanceandHRteamstoensurealignment.
ReportingandAudits:
Generatereportsforstakeholdersbasedontheirrequirements.
SupportinternalandexternalauditsbyprovidingHRsystemdata.
StakeholderInteraction:
EngagewithseniorstakeholderstoaddressHR-relatedmatters.
Notifyrelevantstakeholderswitheachmonth’smovesCchanges
Fosterpositiverelationshipsandeffectivecommunication.
Process Simplification and Data Accuracy:
Buildandshareknowledgeofareaofexpertisebycontinuouslykeepinguptodatewith internal and external updates and changes
DriveprocesssimplificationwithinHRoperations.
Promotedata-baseddecision-makingbyensuringaccurateHRdatamanagement.
Document Handling and Compliance:
ManagetheJMLprocess,includingcreatingcontracts,promotions,andsalaryincrease letters.
Securelyhandledocumentationandcomplywithdatasecurity(GDPR)requirements.
GlobalMobilitySupport:
ValidatevisaandRighttoWork(RTW)documentsduringglobalemployeemoves.
Accuracy and Compliance Audits:
ConductregularauditstomaintaindataaccuracyandcompliancewithintheHRteam.
VendorManagement:
Onboardvendorstocomplywithpoliciesandprocedures.
Reactivatevendorsaccountstoensuretimelyprocessing
CreatePurchaseOrdersfor3rdpartyservicesCaccepttriggersforreceivinggoodsand services.
InitiateUrgentCone-timepaymentstofulfilanyPurchaseOrder’sneed.
BenefitsAdministration:
Ensureaccurateandtimelytransactionprocessingacrossvariouslocalplatforms
Insummary,yourroleasaPeopleOperationSpecialistispivotalinensuringsmoothHRoperations, supporting employees, and maintaining accurate records across systems.
WHATYOUNEEDTOSUCCEED
Experiences and Qualifications
Bachelor’s degree in human resources orrelatedBusinessdegreefromanaccredited university or college
EnglishFluency
Abilitytoadapttochangingmarkets
Abilitytoworkindependentlyaswellasacollaborativeteamplayer
Genuineinterestinnewtechnologiesandtools,andtechsavvy
Abilitytocommunicateeffectivelythroughwrittenandverbalcommunicationand consistentlydeliverhigh-qualitycustomerserviceinaprofessionalmanner
.Demonstratedeffectivenesstoprioritizebetweentaskswithdifferentdeadlines, complexity
.AbilitytoworkprofessionallyCproactivelywitharemoteclientbaseWorkdayknowledgeis a plus
Skills
Purpose-DrivenMindset
DataLiteracyandTechnologySkills
CommunicationandStakeholderManagement
AttentiontoComplianceandLegalRequirements
Problem-SolvingandProcessImprovement
EmpathyandEmployee-CentricApproach
AttentiontodetailsCanalyticalSkills
Leadership
You are energized by delivering fantastic results. You are anexample to others– both your resultsand your resilience.Youareconstantly onthelookout for better ways to do things, engagingandcollaboratingwithothersalongtheway.
Asanindividualyouaretheoneresponsibleforyourownwellbeinganddeliveringhigh standards of work. You must also focus on the Consumer and what they need. You are humbleandhaveyourheadup,lookingaroundtointerpretevidenceanddatasmartly,spot issues and opportunities to make things better.
CriticalSOL(StandardsofLeadership)Behaviors
PASSIONFORHIGHPERFORMANCE:Takespersonalresponsibilityandaccountabilityforexecutionandresults.Hasanowner’smindset,usingdataand insight to make decisions.
PERSONALMASTERY:Setshighstandardsforthemselves.Activelybuildsown wellbeing and resilience.
CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers.Investstimeinsideandoutsidetounderstandtheneedsofconsumers.
PURPOSESERVICE:Hashumility,understandingthatleadershipisserviceto others, inside and outside Unilever.
AGILITY:Explorestheworldaroundthem,continuallylearninganddevelopingtheir skills.
Unileverembracesdiversityandencouragesapplicantsfromallwalksoflife!Thismeansgivingfull andfairconsiderationtoallapplicantsandcontinuingdevelopmentofallemployeesregardlessof age,disability,genderreassignment,race,religionorbelief,sex,sexualorientation,marriageand civilpartnership,andpregnancyandmaternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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