Omnichannel eCommerce Manager

Who we are?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets. 

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.  

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team! 

Role Responsibilities:

• Responsible for driving the ecommerce business across our key categories (Personal Care, Beauty & Wellbeing, Home Care & Nutrition) for the e-Commerce business with a focus on driving profit and growing market share.

• Reporting & analysis of eCommerce financials and key KPI’s.

• Step change our customer engagements through building a strategic partnership with key customers & supporting key account teams to build ecommerce specific JBPs.

• Support & drive our Omnichannel retailers with delivery of activities across online platforms with a focus on Woolworths and Coles.

• Track Ecommerce activation excellence versus predefined goals.

• Lead the Design for Channel for eCommerce based on channel insights – i.e. deep analytics to determine what is the optimised product range/online promotional plan by retailer and work with Business units to deliver this.

• Ensure our products are showing up in the best way online meeting our Perfect Store Online guidelines.

• Track and report on digital campaign effectiveness and action optimizations, ensuring benchmarks are reached.

• Collaborate with the internal category team to develop online promotional strategies.

• Measure and analyse promotional activity, using insights and learnings to optimize future plans.

• Develop and drive integrated relationships with the internal brand teams, category teams and customer teams to embed omnichannel strategies.

• Educate internal stakeholders on eCommerce initiatives and build capability in this area.

• Drive the Test & Learn agenda to identify new opportunities, ensuring clear goals are set against key activities & knowledge share.

What you will need to succeed

Experiences & Qualifications

• 3+ years of business experience, preferably cross-functional.

• Preferably have a commercial / category background and have worked with external partners / customers / agencies.

Skills

• Have operational knowledge of the eCommerce and/or Digital media channel

• Commercially astute and knows how to creatively plan which digital levers to pull to drive growth & commercial outcomes

• Strong ability to influence and work through others to deliver best in class results

• Strong business & analytical acumen

• Have a strong track record of sustained delivery, execution & building capability/talent

• Strong communication, presentation, and interpersonal skills

• Strong prioritisation and organisation skills

• A passion for the rapidly evolving eCommerce landscape

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

What awaits you at Unilever?

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact anz.talent@unilever.com.

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.