Customer Operation stageur

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.

Unilever Italy is looking for a motivated intern to join the Customer Operations team, with a specific focus on Customer Experience and Logistics. The ideal candidate will support the team in daily activities such as invoicing, dispute management, and customer account reconciliation. This is a unique opportunity to gain hands-on experience in a dynamic and innovative environment, working closely with industry professionals.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Support the team with invoicing activities, ensuring all transactions are recorded accurately and promptly.
• Handle customer disputes, collaborating with various departments to resolve discrepancies and ensure customer satisfaction.
• Monitor and manage customer account reconciliations, ensuring accounts are up-to-date and accurate.
• Collaborate with the Customer Experience team to improve processes and implement innovative solutions.
• Participate in special projects and initiatives aimed at enhancing operational efficiency and the quality of service provided to customers.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

Skills:

• Excellent analytical skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work in a team and manage multiple tasks simultaneously.
• Basic knowledge of main IT tools (e.g., Microsoft Office).
• Good command of the English language.

Qualifications:

• Degree in Economics, Management, Industrial Engineering, or related fields.

Leadership

Our Critical Behaviors

• Care Deeply
• Focus on What Counts
• Deliver with Excellence
• Stay Three Steps Away

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.