Field and Customer Manager Ice Cream

If you're in the Unilever ice cream industry or thinking about choosing to work for the Unilever ice cream business, you'll be working for the global ice cream leader with a turnover of €7.9 billion in 2023. The ice cream business operates in a very attractive category, as we are part of the 1 trillion snack and refreshment industry, which is constantly growing at a high rate. We have strong brand shares: 5 of the top 10 best-selling brands, including Wall's, Magnum, Ben & Jerry's. We are investing to unlock Ice Cream's full growth potential as a standalone entity, once we part ways with Unilever, which is expected in November 2025.

Ice Cream has distinct characteristics from Unilever's other operating activities and Ice Cream's growth potential will be better realized with a different ownership structure. As an ice cream company, we are committed to developing and nurturing talent within our ice cream company. You will have ample options for career growth and exploration, allowing you to explore roles and opportunities within the new organisation. Your professional development will be a priority for us and we are dedicated to supporting your growth path within the new company. We hope that you will want to build the new chapter of our Gelato history with us.

Unilever Ice Cream is the world's largest global ice cream company, with over 100 years of experience delivering a wide range of indulgent, yet responsible, artisanal dining experiences and delicacies that delight consumers. Committed to innovation, quality and sustainability, we have 35 brands, including 3 billion-euro brands (Magnum, Wall's, Ben & Jerry's), a strong presence in over 60 countries, generating annual sales of over $8 billion. All brands are driven to turn moments into memories through indulgent but responsibly crafted and marketed products. We have a well-developed strategy to ensure growth and value creation, which is clear about where to play and how to win.

We transform the ordinary into the extraordinary by designing unique and innovative gelato experiences that enhance the flavor of life, creating joyful experiences. In our ice cream business, we are creating the future through innovation and imaginative minds, creating unique products. We create moments of happiness for people and within the communities in which we operate. However, it's not as simple as it might seem. As ice cream makers, we take happiness seriously. With a warm heart, we create the coolest products.

SCOPE OF WORK:

We are looking for a Field & Customer Manager for Ice Cream and Frozen & Bakery OOH Channel with a strategic vision and a strong growth orientation, to be integrated into our Customer Development team.

The ideal figure has solid experience in managing complex relationships and a natural predisposition towards Agile methodologies, interpreting challenges as levers for innovation and the development of effective solutions.

An analytical mindset, accompanied by an excellent command of the English language, is required to operate effectively in international contexts and actively participate in global working groups.

KEY RESPONSIBILITIES:

The resource will be responsible for:

• Manage and develop commercial relationships with the main partners of the Out-of-Home channel

• Implement innovative commercial solutions to meet customer needs and strengthen the brand's presence in the territory

• Analyze market data and customer performance to identify growth opportunities

• Collaborate with cross-functional teams to ensure high customer satisfaction

• Ensure the correct execution of the commercial strategy defined for each client

• Build targeted promotional plans and coordinate activities with concessionaries.

• Operate proactively in a dynamic, seasonal and constantly evolving context

WHAT YOU NEED TO SUCCEED:

SKILL:

• At least 10 years of experience in companies in the FMCG sector, preferably in commercial roles on the territory or in the management of customers.
• Strong analytical aptitude and structured thinking
• Proactive energy and orientation towards commercial growth
• Excellent command of the English language, necessary for interactions in international contexts
• Strong focus on results and value generation
• Excellent interpersonal and communication skills
• Proactivity, entrepreneurial spirit and operational autonomy
• Precision and organizational ability in the management of activities on the territory
• Problem solving and flexibility in reasoning, even in seasonal and dynamic contexts
• Dynamism and ability to work in a team

EXPERIENCE & QUALIFICATIONS:   

• Master's degree in Economics and related disciplines.
• Good knowledge of the English language. (Min. B2).
• Good data processing and reading skills and a natural inclination to negotiation.

WHAT WE OFFER:

We offer an opportunity for professional growth in the management of retail customers, in a stimulating and collaborative work environment. The candidate will have access to continuous training and skills development, actively contributing to the success of the team and the company.

LEADERSHIP:  

• You are energized by providing fantastic results. You are an example to others, both for your achievements and for your resilience. You're constantly looking for better ways to do things, engaging and collaborating with others along the way.
• As an individual, you are solely responsible for your own well-being and achieving high standards of work. You also need to focus on the consumer and what they need. You are humble and have your head held high, you look around to interpret evidence and data intelligently, identify problems and opportunities to improve things.

ARE YOU EXCITED TO CREATE THE FUTURE OF ICE CREAM?

Disclaimer

Equal Opportunity Employer: Unilever is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.