Key Account Manager Click & Collect (H/F)

Key Account Manager Click & Collect (H/F)

Work Location: Rueil-Malmaison, France

Job Type: Full-time

Business language: French

Your Role:

As a Click & Collect Manager, you will be part of a multidisciplinary expert team. Your main missions are:

• Build the customer strategy and roadmap on the Click & Collect channel specifically for Leclerc and Auchan

• Based on channel-specific shoppers' data, build recommendations on each growth pillar (listing, promotion, visibility)

• Carry out diagnostics and performance analysis by category and by retailer dedicated to their Click & Collect channel

• Be responsible for the integration of the click & collect strategy within omnichannel plans: within the category strategic plans (Match Aller) and Retailer Plans (Match Retour) in collaboration with Marketing, Customer Marketing and Customer Development teams.

• Direct contact with the distributors’ click & collect managers: conduct market reviews, innovation reviews, and category meetings with each dedicated contact.

• Actively participate & build recommendations on action plans carried out by the sales force, in line with category objectives and priorities. Be key contact on click & collect sales force for all categories.

• Participate in the commercial activation of our brands on the channel:

• Assortment: definition of the click & collect assortment priorities in collaboration with Brand Building and Customer Marketing teams; build assortment recommendations for each distributor and category

• Promotion: Build the promotional plan ensuring brands and retailers’ objectives are met. Actively participates to the perfect execution of promotional retailers plans.

• Construction of the phased Annual Activation Plan, for each category and each brand

• E-Merchandising: in partnership with the customer, build recommendations to align category growth plans to user experience maximizing onsite potential visibility

• Be responsible for monitoring and tracking of each pillar implementation and perfect execution.

• Performance monitoring: Monthly analysis of results and implementation of corrective actions if necessary.

Skills and Experience

Educational Background/Work History Must Haves:

• Master’s degree from a business school, engineering school or university equivalent.

• You have at least 3 years of experience excluding internship/work-study program ideally spent as an E-Commerce Manager or Category Manager in a FMCG business.

Who we are looking for

• Autonomous and accountable, you feel at ease taking initiatives.

• You benefit from strong analytical skills.

• You know how to work in a team with multiple interlocutors.

• You show curiosity about your work environment (innovations, market trends, etc.) and online channel.

• You have a strong resilient mindset.

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