Customer Experience DT Assistant Manager

MAIN JOB PURPOSE:

As the Customer Experience Distributive Trade Assistant Manager, you will lead end-to-end enhancements across the customer experience operations, enabling transformative change in how distributors and business units operate. You will drive operational reinvention through digital tools, intelligent forecasting, and collaborative planning. By embedding data-driven strategies and agile replenishment processes, you will help translate various business unit goals into scalable, future-ready customer operations. Minimal travel is required. 

JOB SUMMARY:

• Lead transformation of distributor order and inventory management processes to ensure frictionless fulfillment, adaptive supply chain solutions, and no-touch replenishment.
• Champion strategic collaboration with Distributors and Business Units to co-create future-oriented solutions that unlock sales potential and elevate service performance.
• Align seamlessly with Customer Operations and CD teams to embed transformation KPIs and accelerate operational excellence initiatives.
• Analyze customer experience metrics (inventory health, service level, on-shelf availability) to identify performance gaps, and orchestrate cross-functional teams to implement breakthrough improvements.

KEY REQUIREMENTS

• Holds a bachelor’s degree holder in Industrial Engineering, Logistics, or Business Management 
• 5-7 years of relevant experience in Supply Chain, Business Partnering, and Customer Service
• Strong service orientation and excellent communication skills
• Customer-focused and results-oriented
• Critical thinker and highly analytical
• Proficient in MS Office (MS Excel and MS PowerPoint in particular)
• Knowledge in SAP is an advantage.
• Knowledge in Power BI and Power Query is an advantage.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.