People Operations Specialist - English / Bahasa / Thai / Vietnamese Speakers

Location: Manila, Philippines

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

JOB PURPOSE

The People Operations Specialist has knowledge and expertise in Workday Employee data management and Employee Experience processes within the market of scope. This role will ensure all employee data support is provided or executed with accuracy and timely delivery. This specific job posting is open to English, Bahasa Indonesia, Thai, or Vietnamese speakers.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Perform Workday Employee data management.

Joining/Onboarding

• Set up employee Workday profiles upon trigger from Talent Team

• Generate Business letters, contracts as needed

Role Moves/Promotions/exits

• Execute transactions on Workday for employee moves and coordinate with in-market partners for the actions needed from their end to complete the processOwn data accuracy in all elements, including merit/bonus plans, cost centre, etc. in Workday

• Manage coordination with stakeholders and in-market partners to perform data hygiene audits and drive corrections of Workday data.

Pay/Benefits

• Work with HRIT to ensure correct workday compensation data feeds into Payroll system

• Work with Benefits, Payroll points of contact to ensure compensation changes are captured in payroll

Exit

• Perform Employee Exit transactions in Workday. Coordinate with in-market partners to ensure smooth exit process and severance administration (i.e., check exit checklist or clearances)

Effective intersystem linkages

• Ensure timely integration of JML-Workday systems (i.e., check automation or flag manual JML trigger)

• Update knowledge base/SOP documents relevant to scope

Data reporting, analytics, audit and validation

• Generate Workday standard HR reports following the COBP on data privacy. Provide basic data analysis on employee records

• Coordinate with country people partner, reward and other departments point of contact to do Data validation

EXPERIENCES AND QUALIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, or a related field is advantageous

• Proven experience in customer service, People Experience (PEX), HR advisory or live chat support, preferably within an HR context

• Understanding of HR process and policy with experience working in regional or multi country operations is desirable

• Knowledge of HR processes and best practices

SKILLS

• Knowledgeable in Excel visualization. PowerBI experience helpful

• Excellent written communication skills, with the ability to provide clear and concise information real-time

• Strong problem-solving abilities and a customer-centric mindset.

• Proficiency in using live chat/ case management platforms and HR information systems (Workday and ServiceNow would be advantageous)

• Ability to multitask and prioritize effectively in a fast-paced environment

• Commitment to quality and adherence to defined SLA

• Team player with the ability to collaborate effectively across various hubs/locations

• Ability to navigate new technologies

LEADERSHIP

• Care Deeply: Cares deeply about how customers experience
  our brands every day, everywhere; about our people’s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don’t win

• Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognise maximum performance impact

• Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident ─ anticipating and staying ahead of customer needs and external trends to beat the competition

• Deliver with Excellence: Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account – always finding a way to do what we’ve said we will do

ARE YOU INTERESTED?

Please apply via this portal as e-mail applications will not be processed. By applying to this role, you are confirming that you have informed your Line Manager and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.   

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner Kate Cruz at Kate.Cruz@unilever.com.

Relocation: Not available

Work location: Hybrid – BGC Office, Manila, Philippines

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.