CS & Planning Supply Chain Asst. Manager, Indonesia

Unilever is currently hiring for CS & Planning Supply Chain Asst. Manager, Indonesia based in Indonesia

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you wish to enable the made-in-indonesia portfolio made available to the world by making sure the right stocks are available at the right time for local customers and also for the customers importing from Indonesia, then this role is just for you!

Main Responsibilities

Job Scope:

·Operational Supply Planning for Indonesia Sourcing Units

•Capacity Interlocking to support business growth (both medium term and long term)

•Inventory Planning for Indonesia Sourcing Units

•Performance Management for Indonesia BU

•Customer Service Operations (Local managed business and UAPL)

•Order to Cash Management – Claims, Orders, Documents

Key Accountabilities:
Operational Supply Planning:

• KPI Review with the sourcing units at the end of each planning cycle (Service level, Supply plan  compliance, Loss reasons, etc.)
• Feed supply plans and potential capacity issues to the demand planner to help in identifying the risks to the financial forecast as part of the S&OP cycle.

• Monitor and lead the offshore supply planning operations.

Capacity Interlocking to support business growth

• Interlock 0-24 months capacity (medium term) with the sourcing units and cluster product group supply chain basis forecast received from the S&OP cycle.
• Interlock 2-5 yrs capacity (long term) with the Global Supply Chain team.
• Identify UI driven CapEx requirements basis discussions with Global Supply Chain team and feedback the same to UI business and finance team for appropriate evaluation and underwriting.

Sourcing Network Optimization

• Sign off the UI sourcing strategy with the global supply chain team.
• Work with UI finance and Global Supply Chain teams to identify opportunities for sourcing network optimization basis predefined selection criteria (service, cost, etc)
• Drive supply chain cost reduction through sourcing network optimization.

Inventory Planning

• Define the planning strategies at a ‘Customer–Sourcing Unit–SKU’ combination basis forecast and service criteria (Make to Forecast vs. Make to Order).
• Define stock holding principles for the Make to Forecast SKUs clearly categorizing the stock holding into relevant buckets (safety stock, cycle stock, buffer, etc.)
• Define stock replenishment guidelines and ordering frequency based on different planning cycles for each sourcing unit.
• Monitor DOH (Days On Hand) against target and identify improvement opportunities.
• SLOB management: Highlight slow moving and non-moving stocks to the business to take appropriate actions for disposal.

Performance Management:

• Define and measure performance metrics for measuring effectiveness of the supply planning function. 

Service Strategy

• Segmented Supply Chain Design for service.
• Clearly define service strategy by vertical for the overall UI business (MTO vs. MTF by customer – SKU combination with the right stock holding location).

On Customer Service:

• To be the one point of contact for customers for all Supply Chain requirements. Be the lead person to run the Order to Deliver process (for a set of customers) and in the process ensure that customer’s requirements are met in the most cost- effective way and at the required speed.
• The main responsibilities of the job will include flawless execution of Customer Service in order to achieve business goals of Top & Bottom line growth specific to the Customer Groups.
• The incumbent will be responsible for delivery of Customer Service KPI's such as high fill rates, on-time deliveries of orders; reduction of losses due to Order To Cash (OTC) cycle.
• The incumbent will also be responsible lead digitization and capabilities relating to improvement
• Customer Service strategy: Support in the implementation of Customer Service Strategy
• Customer Engagement: Business partner with Business Development Managers and Customer to unlock supply issues and servicing related concerns – dispatch plan, invoicing, claims, documentations, pre-payment process, etc.
• Monitor and track Fill Rates and devise improvement plan for key customers through Loss Tree analysis.
• Work with Capabilities team on several system/tools improvement projects.
• New lanes Set-up for UAPL sourced product ranges.
• Management of the local managed business and aligning with the customer on stock movement and truck arrangements
• Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Unilever sourced products. Co-ordinate, track and report progress to stakeholders. Drive efficiencies to operationalize lanes fast including Customer Shipment Instructions (CSI)
• Order prioritization, backlog orders review, carry forward and exceptions’ management: Provide inputs to planning team for customer and order prioritization in case of constrained supplies. Handle exceptional orders and less than lead time orders as per the strategic needs of the business.
• Review Orders vs Supply Plan & communicate: Monitor Orders and communicate proactively with the customer on any potential issues in dispatching the perfect order. A less than perfect order has variance in qty or arrival time of any SKU from customer’s placed order. Connect with planning teams to resolve issues.
• Claims: All Supply Chain related claims, returns, refusals from the customer are to be handled appropriately. Lead the investigation and closure of cases. Review Invoices for approval
• Order accuracy & hygiene : Work with the customers to ensure that accurate orders are released to the planning team as per agreed timelines
• Provide timely feedbacks and updates to customer queries and circulate timely reports, conduct review meetings, calls on case to case and regular basis for smooth operations.

Candidate Criteria

Experience & Qualification

Essential

• 4 to 5 yrs experience in Supply Chain out of which at least 3 yrs in supply planning
• Strong analytical skills and Strong Interpersonal skills
• Ability to work in fast paced environment and managing multiple stakeholders.

• Pro-active communication and ability to manage customer interactions
• Has a customer centric mindset with high influential skills to drive change and process improvement
• Ability to organize, structure and manage business partners in fast growing business
• SAP and Web based interface Skills are required
• Multi-tasking and Time Management skills are highly appreciated

Preferred

• Knowledge on cross border operations        
• Knowledge on incoterms and free trade agreement
• Knowledge of International logistics and export/ import documentations.

Skill

Essential: Bachelor’s degree in engineering or supply chain.

Preferred Candidates with APICS certification.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds one's own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Note: Unilever embraces diversity and encourages applicates from all walks of life! We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you.

Additional Information

Please be aware if you are applying for this role, we require you to have working rights in the country where the role will based in. If successful, your application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer. This means any relocation costs must be self-funded. Please speak to your Talent Partner if you have any questions.

A Unilever é uma organização comprometida com equidade, inclusão e diversidade para impulsionar nossos resultados de negócios e criar um futuro melhor, a cada dia, para nossos diversos funcionários, consumidores globais, parceiros e comunidades. Acreditamos que uma força de trabalho diversificada nos permite igualar nossas ambições de crescimento e impulsionar a inclusão em todo o negócio. Na Unilever estamos interessados em cada indivíduo trazendo seu "Eu como um todo" para o trabalho e isso inclui você! Assim, se você precisar de algum suporte ou requisitos de acesso, nós o encorajamos a nos aconselhar no momento de sua inscrição para que possamos apoiá-lo através de sua jornada de recrutamento.