Customer Development Director

Customer Development Director

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company.​ A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories.​ Because we know, life tastes better with ice cream.​

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers.​ Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.​

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.  We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.

We dream big but keep things simple to act fast.​

JOB PURPOSE:

The Customer Development Director is responsible for creating, shaping and executing the sales strategy across the company, leading 100+ distributors across Indonesia, bringing growth & excellent executions in key channels, expanding our feet on the street, nurturing future channels and entering white spaces, managing assets management (freezers).

This role plays a critical part in driving future growth by providing clear vision, strategic direction, and strong leadership to the organization.

This position would give you the opportunity to develop your skills as an agent of growth and to make a real impact in the lives of the people we serve. The Magnum Ice Cream Company is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you want to contribute to deliver more happiness to Indonesian homes, while having a stretching professional development, then this role is just for you! 

KEY RESPONSIBILITIES:

• Create & deliver the channels and regional growth plan for PT The Magnum Ice cream Indonesia.
• Ensure local execution is aligned with strategic category, country, and customer plans. Lead sales team for perfect execution.
• Foster strong, strategic partnerships with customers to drive mutual growth.
• Develop and empower the local Customer Development team to lead in the market.
• Establish a unified, high-performing CD organization aligned with go-to-market principles and benchmark standards.
• Deliver annual business targets and drive consistent execution.
• Strengthen customer relationships to enhance profitability, share, loyalty, and satisfaction.
• Lead excellence in Joint Business Planning with key customers.
• Champion the use of shopper and consumer insights to inform strategy and execution.
• Grow Regional and Global Customer partnerships by managing shared global and local P&L responsibilities to optimize The Magnum’s presence.
• Identify and develop key Customer Development talents to build future leadership.
• Lead the transformation toward a customer- and shopper-centric organization.
• Drive the Win with Customer program and continuously enhance CD team capabilities through Wall’s Academy
• Strategize and manage one of biggest assets of the company (freezers) to grow the business further.
• Pilot innovative routes to market and scale successful initiatives.
• Represent The Magnum Ice Cream Company externally in industry forums, as aligned with regional strategy.
• Part of Leadership Team in Magnum Indonesia, contribute to business and commercial discussions.

QUALIFICATIONS :

• At least 15 years working experience in Sales: preferably rounded experiences in General Trade, Modern Trade, Omni channels, Digital.
• Min 5 years in leadership / commercial roles
• Great communication and relationship with partners
• Strong and proven leadership skills
• English proficiency is required.

Demonstrated ability to lead for change WHAT YOU NEED TO SUCCEED:

• Communication: Strong communication and persuading skills with an ability to communicate across different levels, culture and organizations
• Strategic Vision: Ability to see the big picture and develop long-term plans to achieve business goals.
• Collaboration: Strong ability to work with cross-functional teams and build relationships with stakeholders.
• Adaptability: Flexibility to adapt to changing business needs and environments.
• Leadership: Ability to inspire, motivate, and develop a high-performing team.
• Consumer Love: Always looks for better ways to serve consumers. Invests in time inside and outside to understand the needs of consumers.
• Ability to demonstrate initiative, proactive, can-do attitude, eagerness to learn and work well in a fast-paced environment

If these qualities resonate with you, we’d love to connect and explore how you can be part of our team.

As publicly announced, it is envisaged that Unilever will internally separate its Ice Cream business by July 2025, at which point this role will transfer to the new Ice Cream company. It is expected that the Ice Cream business will then separate from Unilever by the end of 2025. Any impact on terms and conditions of employment will be communicated in due course. This proposal is subject to consultation where legally required.

Unilever embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

To apply, you must do so online. Please do not forget to upload your CV, latest EoY and a motivation letter to Nabila.Project-HR@unilever.com.  If you have been informed that you are at risk of redundancy, please make sure to tick this box during your application. Please also attach your letter of redundancy to the application.

Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to apply for other positions.

Disclaimer

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. 

We take pleasure seriously. Join the Ice Cream Team now!

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.