Workplace Service Delivery Manager with German

Unilever is currently hiring for Workplace Service Delivery Manager, Poland & Germany

Reports to:  Europe Workplace Director   

Scope: Poland & Germany

Location: Warsaw, Poland

PURPOSE OF THE ROLE

The scope of the Workplace Service Delivery Manager covers Office sites in relevant remit. Where he/she will ensure that our Workplaces services are Future Fit and aligned to the ambition of a great place to work and trailblazing for best -in-class employee workplace experiences. The role will be responsible for leading the Workplace & Travel and Fleet Services transformation and be accountable for the day-to-day delivery of Workplace & Travel Services in line with established service levels and service line strategy. The services scope of this role includes primarily Facilities Management (both soft and technical services). The role also includes activities across the other Workplace & Travel Services areas (Real Estate, Travel, Fleet Management, Sustainability initiatives and Building projects).

This role reports to the Workplace Director Europe, this position is an integral part of the European Workplace Services organization.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Support and Implementation: Leading the implementation of the workplace related projects in responsible markets, focusing on the Future of the Office, Return to office, Re-imagine of Services, Hybrid Working models, and Digital Workplace.

• Facilities Management: Deliver the Services transformation program, ensuring employee experience, safety, and wellbeing. Accountable for day-to-day site FM service delivery in offices, managing key FM suppliers and third-party suppliers, and resolving performance and service quality issues.

• Innovation and Improvement: Drive innovations and improvement projects to enhance cost and service, implement workplace strategies together with workplace centerer excellence to drive savings initiatives and programs, and ensure timely and accurate performance reporting of services and financials.

• Vendor and Stakeholder Management: Manage vendor relationships, evaluate supplier proposals, and conduct supplier performance reviews. Supervise the implementation of various site projects, including office renovations and maintenance works. Owning the site business stakeholder relationships and communication.

• Sustainability and Compliance: Implementing programs to reduce environmental impact, ensuring adherence to safety and environmental regulations, developing and enforcing supporting policies, and monitoring/reporting on relevant metrics. Collaborating with stakeholders to promote sustainability and compliance, managing associated risks, and driving Equity, Diversity, & Inclusion initiatives.

• Finance and Reporting: Deliver profitability by managing P&L responsibility, optimizing resource allocation, and ensuring the achievement of financial performance targets.
  

EXPERIENCES & QUALIFICATIONS

Necessary Experience & Qualifications

• Extensive Experience in Facilities Management or Building Maintenance Services, preferably in a corporate office environment from an MNC or a large and reputable local organization; This includes delivery and management of KPIs, SLAs, and relevant FM contracts.

• Essential to have a hands-on approach and a can-do attitude.

• Strategic leadership experience.

• Fluency in English, German, and Polish.

• Delivering workplace-related projects and change management in areas such as site relocation, reconfigurations, or other global/ local related projects implementation associated with the workplace scope.

• Financial acumen and working knowledge of financial budgeting and accounting.

• Strong leadership capabilities fostering a high-performance culture that aligns with company values and team spirit.

Preferred Experience & Qualifications

• Experience in working independently and in agile delivery set up.

• Demonstrates the ability to adapt, stay calm, and maintain focus in stressful situations.

• Genuine interest in workplace services (be the subject matter expert) and a passion for delivering the best service to our internal clients.

SKILLS

• Stakeholder management

• High Communication skills

• Operations management

• Problem solving

• Vendor management

• Decision making

• Customer Centricity

• Strategic thinking

• Analytical Thinking

• Risk management
  

OUR OFFER

• Work on the contract of employment, annual bonus, benefit car, and eligibility to a company shares program.

• Learning environment and personal development.

• Attractive benefits package including private medical care (Medicover); retirement package, private life insurance (Unum), sport package (Benefits System), 2 additional days of vacation; Unilever shop for employees; access to the learning platform; access to Legimi; psychological support via EAP platform, and many more!

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.